Delivery Policy for Trophy Shack Ltd

Courier Service

  • Order Tracking
  • Accurate Delivery Date
  • 1 Hour Delivery Window
  • SMS & Email Notifications

Free on orders over £100
(UK Mainland Only)

Delivery Timescales

We endeavour to process and dispatch orders within 1 to 2 working days, however on a few occasions we may be unable to meet these timescales, especially if your engraving requirements are particularly complex. If this is the case we will contact you in advance to advise you of the anticipated delivery date. If artwork is involved the dispatch time of 4 to 5 working days quoted is from acceptance of the final proof.

Please Note: Standard delivery days (also referred to as working days) are Monday to Friday and exclude weekends and bank holidays. To arrange a Saturday delivery please call our Customer Support Team to discuss any additional charges for this service.

Economy Delivery Option

On a select range of our lower value products it is possible to select our economy delivery options. These goods will be sent via Royal Mail at a charge of £3.49. Please note that tracking and dated 1 hour delivery windows are not available with Royal Mail deliveries.

Ireland, Highlands and Islands

Some more remote parts of the UK and the Republic of Ireland are more difficult and expensive to reach. If you live in any of these then you will incur a small surcharge on the delivery cost and you may at times have to wait a little longer for your order to arrive.

Sorry, No Collections

Trophy Shack is one of the UK’s largest retailer of trophies, medals and awards. We deliver orders direct to customers throughout the UK and the EU. To keep our costs competitive we do not have retail outlets, as such it is not possible for customers to collect orders directly from our warehouse premises.